Refund policy

Have you changed your mind?

At sukurabu, we always want you to have the best possible experience when you shop online at We accept returns for unused items purchased on the website at We are unable to accept an item that was customised to your personal preference, or that has been opened, unless the product is damaged or defective. In case of a damaged, defective, or incorrect item, please contact us via email at / leave a message on the chatbox.

Your satisfaction is of the highest importance to us, and we're pleased to give you the option to return your order.

How to Return Your Order
1. Please contact us to & provide us your order number ID, explain the reason for the return and confirm the item number and quantity of the return product.
2. Carefully pack your return with the packing list and the Customer Care Return Form, in the original package to prevent damage during transit and ensure the timely processing of your refund.
3. Indicate the Order Number return on the box, and send the box back to us via a carrier of your choice to the appointed return address which will be provided by our customer service. For security and peace of mind, we strongly recommend that you use registered post as we are not liable for lost return parcels.


When will I be refunded?

Returns are processed and refunded by our team within 10 days of receipt of your package at our warehouse.

My package has been returned to your warehouse but I haven't received a refund confirmation email within 10 days?

We ask you to contact our customer service team via our contact page.

Please have your order and return number ready to facilitate your request.


Is it free to return my order?

Delivery costs are non-refundable for change of mind returns.